Privacy policy

At Carto.pk, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

When you browse our store or place an order, we may collect the following personal information:

  • Contact Information: Full name, phone number, shipping address, and email address.

  • Order Details: Information about the products you purchase, delivery preferences, and payment methods (Cash on Delivery or Bank/Wallet Transfers for advance deposits).

  • Device Information: IP address, browser type, and basic analytics data collected via cookies to help us improve your shopping experience.

2. How We Use Your Information

We use your personal details strictly to process orders and deliver a smooth customer experience:

  • To process, fulfill, and ship your orders across Pakistan.

  • To contact you regarding order confirmation, shipping updates, or WhatsApp payment verification (for 50% advance payment items).

  • To assist you through our customer support channels (WhatsApp / Phone).

  • To improve our store’s layout, performance, and product selection.

3. Data Protection & Security

  • We implement standard security measures to ensure your personal data remains safe and protected.

  • We do not sell, rent, or trade your personal information or phone numbers to third-party marketing companies.

4. Third-Party Services

We only share necessary information with trusted service providers to complete your order:

  • Courier Services: Your name, delivery address, and phone number are shared with courier partners (e.g., Leopard, TCS, Trax, PostEx) solely for order delivery and Cash on Delivery collection.

  • Shopify Platform: Our store is hosted on Shopify, which safely handles data storage and basic site functionality.

5. Cookies

We use cookies to keep track of items in your shopping cart and remember your preferences for future visits. You can disable cookies through your browser settings if you prefer, though some store features may not function properly.

6. Contact & Data Access Requests

If you have any questions regarding our Privacy Policy or wish to update or delete your personal details, please contact us:

  • WhatsApp / Phone: 03269487022